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IVR > Prophecy IVR Platform Datasheet
Voxeo's Powerful IVR Platform for On-Premise Deployments
Overview
The Voxeo Prophecy IVR Platform is a pure SIP voice platform for VoiceXML, CCXML, and CallXML application delivery.
Prophecy delivers comprehensive, enterprise-class features available in an openly downloadable,
entirely standards-based software platform that installs in minutes.
The Prophecy IVR Platform includes CCXML, call recording, conferencing, automatic grammar translation for legacy
grammars, and MRCP connections to third party ASR and TTS engines in addition to Voxeo's own ASR and TTS for US English.
Voxeo customers use Prophecy for inbound IVR, outbound notification, audio playback and recording, speech recognition and text to speech, single and multiple leg call control, call conferencing, call recording, call center integration and CTI, innovative VoIP applications, and more.
The Prophecy IVR Platform removes historical barriers to adoption by making it easy to try, buy and use a full-featured speech platform.
You can download and use Prophecy today -- without speaking to a sales person, executing an NDA or signing a contract.
Try it now free.
Prophecy's Pure SIP IVR Platform
All Prophecy IVR Platform components communicate via SIP, enabling Prophecy to scale
from a laptop running two ports to clusters of thousands of distributed ports.
The Prophecy IVR Platform software comprises the following components
and is also available as a pre-loaded and configured IVR Server:
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100% Compliant VoiceXML Browser:
Voxeo's industry-leading VoiceXML browser - is the only VoiceXML
browser in the world to pass 100% of mandatory and optional compliance
tests for certification. Voxeo's VoiceXML browser includes comprehensive
call processing, audio prompting, voice recognition, speech synthesis, and
Web application server integration features. Combined with our advanced CCXML call control capabilities,
Prophecy delivers a completely XML-based platform that matches and beats features found in traditional IVR platforms.
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Industry-Leading CCXML Browser:
The Prophecy IVR Platform is 100% compliant with CCXML and offers the world's most proven CCXML
implementation. Voxeo's CCXML browser supports fine-grained call control
including the ability to accept or reject calls based on caller ID or any other
SIP header, comprehensive call redirection and transfers, full call conferencing
for 2 to 200 participants, the ability to initiate VoiceXML dialogs on demand,
as well as advanced Call Progress Analysis (CPA) capabilities to detect answering
machines, fax machines, and human being when the call is answered. Voxeo's CTO, RJ
Auburn is Editor and Chair of the W3C Call Control XML (CCXML) standard and working group.
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Built-in ASR and TTS Engines:
While Voxeo fully supports Nuance, Prophecy customers may elect to use our own MRCP-based
ASR and TTS engines for free. The engines offer support for US English and
planned support for North American Spanish TTS in 2008.
Prophecy Delivers
Rock Solid Reliability
Prophecy handles millions of calls per day. The proven platform is used by
companies worldwide and is the foundation of Voxeo Prophecy IVR
Hosting, the largest VoiceXML hosting platform in the world. Additionally,
more than 21,000 users have downloaded the Prophecy IVR Platform from our website.
Scalability
Prophecy scales from two ports on low-end notebooks to tens of thousands
of ports on multiple-server clusters. The platform supports multiple
building-block-style components, so adding capacity is as easy as adding
additional servers. Voxeo's pure-software design avoids proprietary telephony
cards and simplifies otherwise complex telephony scalability.
Telephony Savings with Voxeo BusinessVoIP
The Prophecy IVR Platform offers automatic registration with Voxeo's BusinessVoIP service.
BusinessVoIP connects your telephony platform to Voxeo's geographically
redundant VoIP backbone for affordable, reliable transport backed by
partnerships with multiple leading carriers.
Nuance Voice Recognition Integration
Integration with Nuance's distributed voice recognition engine provides
scalable, flexible, and highly accurate voice recognition capabilities.
Nuance Listen & Learn™ technology automatically detects and adapts to the
unique speech and call characteristics of each individual caller. Nuance
AccuBurst™ technology intelligently optimizes CPU utilization, improves
performance, and minimizes the hardware costs of the Voxeo IVR platform.
Out-of-the-Box Applications
The Prophecy IVR Platform comes bundled with open source VoiceXML Auto Attendant, Voice Mail, and Conferencing applications.
Designer for Fast Custom Application Creation
The Prophecy IVR Platform simplifies voice application development with Voxeo Designer,
a tool for creating voice applications without coding VoiceXML. Easy to use
and completely web-based, Designer works like an interactive tutorial that walks
users through simple steps to create any IVR or VoIP application. Designer features
steps to prompt users, gather choices, input information, integrate with web
services, route calls based on data inputs or time of day, and record or transfer
calls. Users manage their applications with built-in reporting, transcription and media management modules.
Unrivaled 24x7 Extreme Support
Voxeo makes a serious commitment to serve our customers. Our approach is simple:
we provide world-class support and services to develop, deploy, and maintain
mission-critical enterprise voice applications. With clear escalation and
resolution procedures, we make certain every application launches effectively
and delivers maximum impact. Our customers tell us we deliver the best support in the industry, bar none.
Download Prophecy Today
Go to www.voxeo.com/prophecy to instantly download Voxeo's Prophecy IVR Platform.
Example Applications
Auto-Attendant:
Callers dial into a main corporate number. Instead of entering
dozens of touch-tone commands, they simply speak the name of the person or
group they are trying to reach. The Voxeo Prophecy IVR Platform
queries an existing Web-based corporate directory application.
XML-based instructions from that directory application instruct
Prophecy to transfer the caller to the appropriate number.
Benefit: Callers are delighted with efficiency and ease of communication.
Call Centers:
Callers dial into an 800 number for a large mail order vendor's call center.
Around 20% of those callers are calling to check the status of a previous order.
Rather than connecting callers to expensive call center agents or to a restrictive
touch tone application, the mail order vendor uses the Voxeo Prophecy IVR
Platform to ask the callers to say their order numbers. The platform
then queries an existing Web-based order status solution and receives XML
instructions to inform the user that the order has been shipped. Rather
then ending the call, the Prophecy IVR Platform then queries
the shipper's package tracking Web application and tells the caller where the package is.
Benefit: Direct reduction in call center costs and an
increase in customer satisfaction.
Conferencing:
A Fortune 500 company discovers huge inefficiencies in its existing telephone
conferencing solution. Participants are constantly waiting on attendees,
losing conference codes, forgetting to reserve conference bridges, and
reserving expensive bridges that go unused. The conferencing solution is
replaced with a Voxeo voice application, which allows conference administrators
to simply say the names of other conference participants. The same corporate
directory Web application used in the Auto Attendant example finds participants'
phone numbers and automatically calls them into the conference.
Benefit: Improved employee efficiency.
Outbound Voice Surveys:
A large retail chain notices a decline in sales. Rather than launching a slow
and costly outbound survey with call center agents, it creates an automated
Voice Survey application that calls customers to ask opinions on products
the retailer plans to sell. The Voice Survey application is written by the
same Java developers who created the store's Web site, and uses the CRM
database those developers have already integrated. When called, the store's
customers can respond conversationally, saying things such as, "That sounds
great" or "I wouldn't buy that". In less than 24 hours, the retailer knows
which of the new products its customers desire most.
Benefit: No expensive call center costs, rapid
deployment, easy integration.
For more information or to get a price quote:
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- The world's most proven and widely used CCXML implementation
- Flexible SIP-based telephony support
- Built-in high quality speech recognition
- Built-in high quality speech synthesis
- Easily works with other speech engines via MRCP
- Built-in call conferencing, up to 200 participants
- Built-in call recording
- Built-in PHP 5.1 and Java/JSP web application servers
- Easily works with any other database or web platform
- Built-in SQLite database engine - also works with just about any other database engine
- Built-in SIP VoIP softphone and BusinessVoIP SIP VoIP services
- Easily works with any other SIP provider, gateway, or device
- Runs on Windows 2000, XP, and 2003
- Built-in Voxeo Designer visual development tool
- Prophecy Hybrid for seamless call failover between customer-premise Prophecy installations and Voxeo's Evolution hosting services
- Built-in JBoss application server
- Improved TTS quality
- Improved ASR accuracy
- Faster CCXML 1.0 engine
- Faster CallXML 3.0 engine
- Updated auto-attendant application
- Updated voicemail application
- Enhanced log viewer
- Enhanced SIP interoperability
- Support for compressed call recordings
- Includes a complete speech-driven auto attendant application
- Includes a complete speech-driven voicemail application
- Includes a complete speech and web-driven conference management application
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